i bought a shark cordless vac, and i hate this company!!! My AC power adaptor cord ripped, and i called to purchase a new one, they told me it would be 2-4 weeks. SO, i wait. After 4 long weeks with out my vac, i called them to see what the status was on my adaptor. The guy told me it would be a few days. SO i wait more. I called them again, after over a week, and then they tell me the adaptor is on back order till august 15, and it is curently june 25th. their customer service was terrible, and they are covering shipping and handling. GEE thanks... I got the coporate office number, and lets just hope they can help. I should haver got the dirt devil. Anyone have suggestions, or similar issues?